Our policy lasts 15 days after order is received. If 15 days have expired since the date of your merchandise received, unfortunately we can’t offer you a refund or exchange. Your request will be rejected.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To start a return, use the link and follow the step-by-step instructions on the page.
You can always contact us for any return questions at firstname.lastname@example.org.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 15 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. The defective item must be returned first. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: The Profile Lounge, 2329 Morningside Ave., Lancaster CA 93535, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be credited to your account.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Store Credit/ Refund to store credit
Once the returned item is received and has been inspected and approved, a Store credit will be credited to your account. If the item is not in its original packaging, return date has expired and has not been approved but rejected, no refund or store credit will be issued.
To return your product, you should mail your product to: The Profile Lounge, 2329 Morningside Ave., Lancaster CA 93535, United States
Our goal is to ensure your complete satisfaction. If you are dissatisfied with your purchase, you can return it back to us within 15 days after order delivery date. Claims for missing items or items damaged in transit must be received within 7 business days of receipt of merchandise. Returns may be subject to a 15% restocking fee.
If you want to exchange for a different item, you will need to return the item and place a new order.
STEP 1: REQUEST RMA NUMBER
- Enter your order number and email address.
- Follow the instructions and select the items you want to return.
- Once your request is approved, you will get a confirmation email with shipping guidelines.
STEP 2: PACK THE ITEMS
- Place your item in the original packaging and/or sturdy box and secure.
- The return must be properly packaged to protect against damage in transit.
- The RMA # must be clearly written on the shipment.
STEP 3: SHIP THE ITEMS
- You are responsible for the shipping charges to return the item to us.
- Any damage or shipping stickers applied to the original packaging during shipping will affect the return and can result in higher restocking charges on that item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $65, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.